GUEST GUIDE & FAQs

🕓 Check-In / Check-Out

Check-in: From 16:00
Check-out: By 11:00

You’ll be met at the property. If you arrive late, you’ll receive instructions to use the key safe.

🔌 WiFi & Essentials

WiFi Name: MOVISTAR_9A8E
Password: WiFi details are clearly displayed inside the bungalow.
QR code available for easy connection (Android phones)

🧼 Cleaning & Laundry

Final cleaning is included in your booking
Please take out trash regularly (bins are at the entrance to the complex)
Towels and linens are provided
Washing machine available – use laundry bag for delicates

💧 Electricity Use

30 kWh per day is included in the booking.
Extra usage will be charged at €0.30/kWh, deducted from the deposit.

🔒 Security

Property is secured with a modern alarm system (optional use)
No cameras are active inside or during your stay

🏊 Pools

You have access to three outdoor community pools inside Altomar II.
Please read and follow the pool rules posted at the gates for everyone’s comfort and safety.

🛍️ Shops & Essentials Nearby

Supermarkets: Lidl, Mercadona – 5 min by car or local bus
Takeaway & Restaurants: Several options within walking distance
Beach: Playa Carabassí – 2.1 km (bike, car, or local bus)

🚗 Parking

Free street parking is available near the property – subject to availability.

👥 Your Hosts

Frank & Iris Hansom
We’re always happy to assist and help you feel at home.

📞 Emergency & Local Contacts

Emergency (Police, Fire, Ambulance): 112
Local Police Santa Pola: 092 / +34 966 69 68 40
Medical center Gran Alacant: +34 966 69 92 33
Taxi: +34 965 41 11 11
Local contact (Tavo): +34 711 082 107
Owner (Frank & Iris): +34 612 404 988 / +372 527 7710

❓ Frequently Asked Questions

Q: Is smoking allowed?
A: No. Smoking is not allowed inside, on the balcony, or rooftop.

Q: Can I bring pets?
A: No. Pets are not allowed under any circumstances.

Q: Is parking guaranteed?
A: Free street parking is available, but spots are not guaranteed.

Q: Is the rooftop private?
A: Yes – it's fully private and perfect for sunbathing or enjoying sunsets.

Q: Are beach towels included?
A: No, please bring your own beach towels.

Q: Can I invite guests?
A: Only registered guests are allowed to stay overnight. No visitors permitted.